if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

Mountain Buggy Canada

Bring the right hand side over and attach to the inner zip<img alt class="fr-fic fr-dii"><img alt src="https://cdn.shopify.com/s/files/1/0725/4933/5351/files/duet_fabric1_480x480.png?v=1677027477" class="fr-fic fr-dii">The inner zip is now attached correctly<img alt class="fr-fic fr-dii"><img alt src="https://cdn.shopify.com/s/files/1/0725/4933/5351/files/duet_fabric2_480x480.jpg?v=1677027620" class="fr-fic fr-dii">Bring the left side of the fabric over the centre bar to the remaining zip on the right side<img alt class="fr-fic fr-dii"><img alt src="https://cdn.shopify.com/s/files/1/0725/4933/5351/files/duet_fabric3_480x480.jpg?v=1677027652" class="fr-fic fr-dii"><img alt class="fr-fic fr-dii"><img alt src="https://cdn.shopify.com/s/files/1/0725/4933/5351/files/duet_fabric4_480x480.png?v=1677027696" class="fr-fic fr-dii"><iframe allowfullscreen frameborder="0" height="315" src="https://www.youtube.com/embed/dm2IV7bmQZ0" title="YouTube video player" width="560"></iframe>Lastly, ensure the fly straps under the seat on each side are wrapped around the frame and clipped to the domes as picture<img alt src="https://cdn.shopify.com/s/files/1/0725/4933/5351/files/duet_fabric5_480x480.jpg?v=1677027783" class="fr-fic fr-dii"><img alt class="fr-fic fr-dii">

Bring the right hand side over and attach to the inner zip. The inner zip is now attached correctly. Bring the left side of the fabric over the centre bar to the remaining zip on the right side.

how do I reattach the seat fabrics on my duet?

buggies

duet™

How do I track my order?

How do I cancel my order?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What’s your return policy?

When will I get my refund?

How do I make a return?

What do I do if my item(s) arrives damaged?

What is your cancellation policy?

What if my package gets lost or arrives damaged?

I'm having trouble logging in

My Order

Can the urban jungle buggy be used for jogging as well?

How do I stop my harness straps loosening on my Mountain Buggy?

my Mountain Buggy hand brake isn't working as expected

urban jungle™

How do I travel on a plane with a buggy?

how do I rethread the recline strap on my nano travel stroller?

how do i replace the parcel tray on my Mountain Buggy nano?

the wheels on my nanoª don't seem to touch the ground evenly

My nano or nano duo brake is not working as expected

When I carry my nano the sunhood falls down?

Which airlines will accept the Mountain Buggy nano as carry on luggage?

nano™

my duet or terrain foot brake is not engaging or disengaging

How to replace the red brake cover on duet, terrain or MB mini buggies

One of my duet front wheels isn't touching the ground

When do I need the left clip for the duet?

How do I replace the fabric seats on my nano duo?

nano duo™

How do I adjust the tracking device on my terrain buggy?

The front wheel on my terrain seems to wobble or doesn't turn as expected

I'm experiencing some noises from my terrain or duet brake

My terrain or duet handbrake isn't working as expected

The handbrake on my terrain or duet does not stop the buggy?

My terrain or duet hand brake is not fully returning to its original position

I want to repair or replace my duet or terrain handlebar

terrain™

General tyre and tube maintenance

How can I balance the tyre tread on the rim?

tyres & tubes

pod™

juno™

How do I repair a puncture?

Can I replace the handle foam/rubber on my buggy?

How do I clean my buggy?

A nut or bolt has been misplaced from my buggy

The front wheel on my buggy seems a bit stiff or doesn't turn smoothly

Where can I get my older model buggy fixed or obtain parts?

the rear wheel on my Mountain Buggy isn't staying connected to the buggy

My buggy frame seems to have movement at the hinge while walking

maintenance

Can I use my carrycot for overnight sleeps?

Can I use the new carrycot plus with the older duet buggies?

Can I use my carrycot plus be used for overnight sleep in Europe or the UK?

How do I attach the carrycot plus to my buggy?

carrycot plus™

What does the UV rating mean on sun mesh cover products?

Accessories

How do I replace the grip tape on my freerider?

Where can I find the serial number on my freerider?

freerider™

riders

shopping with us

register your products

How will I know if my order is confirmed?

Can I cancel or change my order even after it has been confirmed?

My order hasn't arrived or has arrived but not as expected. Who should I contact?

Can I backorder a product that's not in stock?

Company registration number?

Your site seems to be displaying incorrect information?

gift cards

Payment Options

Shipping Canada

Can my order be delivered to a PO Box?

How long will my product be covered under warranty and what would I do if I have a problem with my product?

how do I reattach the seat fabrics on my duet?Updated 9 months ago